Shipping policy

Shipping Policy

Last updated: August 2, 2026

MAMsquishy ships orders from China to supported destinations worldwide. The delivery options, charges, and any free-shipping threshold available for your order are displayed at checkout before payment.

### Processing time

Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays. Some handmade or imitation-cream products may require an additional 1–2 business days to finish drying and pass inspection before dispatch. During holidays, major promotions, or new-product launches, processing can take longer.

After dispatch, we will send a shipping confirmation with tracking information when tracking is available.

### Estimated delivery time

Standard international delivery usually takes 7–15 business days after dispatch. The estimate varies by destination, customs processing, carrier capacity, weather, public holidays, and other circumstances outside our reasonable control. Business days do not include weekends or public holidays. Delivery dates are estimates, not guarantees.

If an order contains multiple items, they may arrive in separate parcels.

### Shipping charges

Shipping charges are calculated and displayed at checkout based on the destination, order value, and available delivery method. Any free-shipping offer applies only when shown at checkout. Contact mamsquishy@outlook.com before ordering if you need expedited delivery; availability and pricing depend on the destination and are not guaranteed.

### Customs, duties, and taxes

International orders may be subject to import duties, taxes, customs fees, or carrier handling charges imposed by the destination country. Unless checkout specifically states that these amounts have been collected, they are the customer’s responsibility. Customs processing can delay delivery.

If a parcel is refused, abandoned, or returned because charges were not paid, we may deduct the actual outbound shipping, return shipping, duties, or handling costs from any refund where permitted by law. Mandatory consumer rights remain unaffected.

### Address accuracy and delivery

Review the full delivery address, apartment or unit number, postal code, email address, and phone number before placing the order. Contact us immediately if a correction is needed. We cannot guarantee an address change after processing or dispatch.

If a parcel is returned because the address was incorrect, incomplete, refused, or unclaimed, we can discuss reshipment or a refund after the parcel is received. Additional shipping and return costs may apply where permitted by law.

### Tracking and delayed parcels

Tracking may take several business days to update after dispatch. If tracking has not updated for an extended period or the order has not arrived after the estimated delivery window, email mamsquishy@outlook.com with your order number and tracking number. We will investigate with the carrier. Carrier investigations may require additional time.

### Lost, damaged, or incorrect parcels

If your parcel is marked delivered but cannot be found, check the delivery address, household members, neighbors, building reception, and the local carrier before contacting us. For damaged, lost, or incorrect deliveries, contact us promptly with the order number and relevant photos or tracking information. The remedies in our Return and Refund Policy apply.

### Contact

Shipping questions: mamsquishy@outlook.com