Refund policy

Return and Refund Policy

Last updated: August 2, 2026

Thank you for shopping with MAMsquishy, operated by Shenzhen Huayu Weicheng Technology Service Co., Ltd. If something is not right with your order, contact us at mamsquishy@outlook.com.

30-day returns

You may request a return within 30 days after the order is delivered. To be eligible, the item must be in the same condition in which you received it, unused, undamaged, and in its original packaging. You will also need your receipt or other proof of purchase.

To start a return, email mamsquishy@outlook.com with your order number, the email address used at checkout, the reason for the return, and clear photos when relevant. We normally reply within 1–2 business days. If the return is approved, we will provide the return address and instructions. Items sent back without prior authorization may not be accepted.

Please do not send returns to the business address shown in our Contact Information unless our support team specifically instructs you to do so.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us promptly and include your order number plus clear photos or video of the product and packaging. After review, we will offer an appropriate replacement, reshipment, or refund. If the issue is our responsibility, we will cover reasonable approved return-shipping costs.

Exceptions and non-returnable items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

- Items that have been used, altered, contaminated, or damaged after delivery.
- Items missing their original packaging or included accessories.
- Custom-made or personalized items.
- Gift cards and digital products.
- Items marked final sale where permitted by applicable law.

Please contact us before ordering if you have questions about whether an item is eligible for return.

Exchanges

To request an exchange, contact us within the 30-day return period. The fastest option may be to return the approved item and place a separate order after the return is accepted. Replacement availability is not guaranteed.Return shipping

For a change-of-mind return, the customer is responsible for return-shipping costs unless applicable law requires otherwise. Original shipping charges are not refundable for change-of-mind returns. For approved damaged, defective, or incorrect items, MAMsquishy will cover reasonable return-shipping costs or provide another suitable solution.

Use a tracked shipping service and retain the receipt. We are not responsible for a return parcel that is lost before it reaches the designated return address.

 Refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed since we confirmed the refund, contact mamsquishy@outlook.com.

Order cancellations and address changes

Contact us as soon as possible if you need to cancel an order or correct an address. We will try to help, but we cannot guarantee changes after an order enters processing or has shipped. If a parcel is returned because an incorrect or incomplete address was provided, reasonable reshipping or return costs may be charged where permitted by law.

 Statutory rights

This policy does not limit any mandatory consumer rights that apply in your country or region. Customers in the European Economic Area and other jurisdictions may have additional withdrawal, conformity, repair, replacement, or refund rights under local law. Where mandatory law gives you more favorable rights, those rights apply.

Contact: mamsquishy@outlook.com